Question 1

Why is there only one price?

Accepted Answer

Because every clinic is set up differently. Your price depends on how many doctors and locations you run, which practice-management system you use, and how much of your front desk you want us to take over. We quote it on a short call so you are not paying for a tier that does not fit.

Question 2

Can I see Refora before committing?

Accepted Answer

Yes — try our live demo to see Refora handling real scenarios yourself, no sign-up needed. There is no free trial of a live account; Refora is a managed service we set up and tailor to each clinic.

Question 3

What is included in the setup?

Accepted Answer

We connect your clinic WhatsApp number, integrate your practice-management system, configure your appointment types and scheduling rules, and train your staff. It is done for you, not a self-serve checklist.

Question 4

Is there a contract, or can I cancel?

Accepted Answer

The monthly subscription is month-to-month — no lock-in. The one-time setup covers your revenue diagnostic, integrations and staff training, and is billed once at the start.

Question 5

Do doctors and staff get their own logins?

Accepted Answer

Yes. Your front desk and coordinators get their own accounts so they can manage patients and messages without sharing a login, and each doctor can have their own view of their referrals.

Question 6

Is patient data kept PDPA-compliant?

Accepted Answer

Yes. All patient data is encrypted at rest and handled in line with Singapore's PDPA requirements. Only your team can access it.

Question 7

Do you work with multi-location groups?

Accepted Answer

Yes. Multiple locations, shared teams, priority support and dedicated onboarding are all part of a custom setup. Get in touch and we will tailor it to your group.

Pricing for Clinics in Singapore

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